| | "GEORGE" ESPINOSA 305.401-6944 ▪ espinosa@infogenesis.net REALTOR/MORTGAGE OFFICER Realtor/Mortgage Officer/Compliance/Operations/Strategic Planning/ITSelf-driven, results-focused oriented real estate, mortgage officer, and transformational leader. Successfully drives sales, business and developments under a multicultural-service phylosophy. Proven track record in different industries and in managing organizational transformations, structuring strategic alliances & partnerships, and building collaborative operational processes which generates sustainable revenue growth. Effectively navigates and manages large teams in virtual, matrixed, remote & outsourced environments. Leverage wide ranging talents in business, technology, and organizational leadership, to effectively manage governance, change, mitigate risk, infuse new ideas, and provide deliverables on time and within budget. § A record of achievement in working with diverse individuals in South America, Europe & Asia § Resulted oriented management capacity in multiple-matrix environment wih small 5 direct reports (Universal Studios) and large teams of up to 1000 people (AT&T). § Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of C-level executives, staff, strategic partners, and international governments. § Successful business development to improve operating margins, elevate business performance levels, ensure operational change readiness, and build high-performance teams to achieve strategic objectives and protect shareholder equity. § Proven ability to improve the quality of customer services while slashing costs in organizational environments through the tactical and strategic use of SarbOX, ITO/BPO outsourcing initiatives and communication abilities. § Experience forging productive working relationships with medium and Fortune 500 companies such as Citigroup, AIG, Universal Studios, Seagram, Diageo, AT&T, Microsoft, Novell, Cisco, Impsat, Panansat, Equant
§ Fluent in English, Spanish and working knowledge of Portuguese and Italian.
| | | § Strategic/Tactical Planning | § Negotiations/Procurement | § Process Re-engineering | § PMO/Governance | § Quality Assurance (QA) | § Enterprise Resource Planning | § Business Analyst/Development | § Process Development/PDP | § Policy Creation | § Operations Management | § Security Risk Management | § eCommerce/Web Services | § S2B, B2B, B2C, C2C § Large Scale Budget Management | § Organizational Leadership § Marketing/Branding/Sales | § HR Administration § SDLC Planning/Management | § Mentoring/Training/Teaching § Audit, Control, Banking/Basel II | § Marketing/Branding/Sales Graphich Design/Art | § Public Relations/Government § Supply Chain Management |
PROFESSIONAL EXPERIENCE2006 2008: VP, re & mORTGAGE Marketing/SalesGMAC/National Lending Corp./Homeland Realty Corp. (Coldwell Banker & Realty World) Miami, FLSeeks and process mortgages and real estate deals. Coordinated development of strategy. Supports Latin America agents and infrastructure reviewing operational risk, policies, and defining compliance levels for countries and bank entities. Worked with Web Technologies and Applications. 2002 2006: VP functional Partner, RISK AND COMPLIANCE Citigroup: International/InfoGenesis (Comsys, Computer Horizon), Miami-Ft. Lauderdale, Florida Implemented and coordinated development of strategy and operational risk standards to achieve corporate compliance objectives in accordance with OCC policies and procedures. Ensured compliance and control, executing business processes (PMO) for business and technology units in the region. Executed liaison functions with bank business units to fulfill operational and IT technical compliance (SOA, GLBA, Basel II). Supported Latin America infrastructure and technology Level II/III standards, reviewing operational risk, policies, and defining compliance levels for countries and bank entities. Worked with Web Technologies and Application Agreements for over 250 webs and 6 million users. 2000 2002: Regional manager, global services Universal Studios / Joseph E. Seagram, Florida New York Managed cross-functional teams of managers, sales people, staff, contractors, and end users in multiple countries in Latin America. Successfully analyzed needs and strategically planned, designed, developed, implemented, maintained, optimized, and supported business systems and projects. Developed regional PMO infrastructure. Engaged in strategic business/systems analysis and transition for the Vivendi/Seagram-Universal merge and Diageo-Seagram buy-out. 1999 2000: regional implementation manager AT&T Solutions/Citibank/Venturi-Partners, Ft. Lauderdale, Florida Led regional and international site teams/business units in implementation and integration of new global data warehouse, network, and data-voice communication infrastructure under a $1 Billion project. 1997 1999: regional Senior Business Systems Analyst for the Americas American International Group/Underwriters, Miami, Florida Led programmers in software customization, procedures, and documentation for software deployments in Latin America. Organized training, QA, and standards to meet business/deployment objectives. Engaged in collecting business requirements through executives, managers, and personnel in an engagement setting to design architecture, software requirement specifications, and operational objectives. Guided programmers to meet demands of deploying infrastructure and achievement of best software performance value. 1994 1997: Active director-pARTNER Computer and Career Institute, Miami, Florida Developed international consulting and educational programs from initial state to full operation. Designed business plans, and procedures successfully providing analysis, design, development, programming, maintenance, education, and support of systems in different companies and across several industries to increase productivity. Partnered with corporations and organizations to offer consulting and mid-range business solutions. ADDITIONAL EXPERIENCE 1994-present: writer, conferencist AND PROFESSOr Wrote and published articles and papers, taught College level classes, and engaged in conferences at various colleges, institutions, conferences, and events. 1989 - 1994: Computer institute director and professor Miami-Dade Community College, Miami, Florida Successfully directed Miami-Dade Community College programming, scheduling, planning, implementation, and support of educational and business software solutions under different platforms and programming languages with five direct reports and a staff of over 50 professionals. Offered
Member
Chambers of commerce, professional, civic, and social organizations.
EDUCATION Doctor in Organizational Leadership (enrolled)
Nova Southeastern University, Fort Lauderdale, Florida Master of Arts Trinity International University, Deerfield, Illinois
Master of Science Courses, Computer Science, and Education Certifications Nova Southeastern University, Fort Lauderdale, Florida
Bachelor of Science, Management Information Systems University of Tampa, Tampa, Florida
3-Year Architectural, Urban Development, and Graphic Design Studies Central University of Venezuela, Caracas, Venezuela Licensed Realtor and Mortgage Broker State of Florida |
