This course is Project Management Institute aligned.

Course 730:   Managing Change:

People and Processes Management

Course Objectives:

  • Manage change through the total integration of people and process
  • Design and implement a framework for managing change
  • Evaluate best practice approaches to people and process for delivering successful change
  • Reduce the impact of risk while maximizing the benefit of change
  • Overcome resistance to change by opening and using effective communication channels
  • Assemble a practical toolkit tailored to the needs of your organization

Course Workshop
Through extensive in-class workshops, you gain practical experience working in small groups to master the tools and techniques for change. Workshops, performed under the guidance of an expert instructor, include:

  • Classifying the characteristics of change
  • Designing a practical framework to implement your change vision
  • Developing a change process and methodology matrix
  • Creating your best practice model
  • Personalizing a change performance report card
  • Identifying the risk/change relationship
  • Developing an enhanced communication process to reduce resistance to change
  • Building an integrated change toolkit to implement a deliverable change solution

Course Benefits
In response to technological advances and the need to improve performance, organizations today face frequent changes to workplace structures and procedures. An organization's ability to effectively implement change is contingent upon developing and implementing a successful change strategy that integrates the contributions of both people and process.

In this practical workshop-based course, you gain the knowledge and skills to guide the people in your workplace through the process of change. From the variety of tools and techniques available, you build a customized change toolkit to put your change vision into practice.

Who Should Attend
This course is valuable for IT professionals responsible for managing and implementing change.

 

This course is PMI-aligned and qualifies for 23 PDUs.
 

COURSE OUTLINE:

INTRODUCTION AND OVERVIEW
The characteristics of change
  • Factors affecting change: society, organizations, teams and individuals
  • Managing change vs. change management vs. organizational change
Developing an integrated change strategy
  • Creating a vision and rationale for change
  • Understanding the interaction between people and process
DESIGNING A FRAMEWORK FOR MANAGING CHANGE
Translating the vision into a mandate for change
  • Defining the change and its impact on the organization's resources
  • Assessing the tools, processes and methods available for implementing change
  • Creating a meta-map to reach the change goal
Recognizing and working with key players
  • Leveraging the change sponsors
  • Appointing a change champion
  • Identifying individuals affected by the change
  • Generating a team approach
IMPLEMENTING APPROACHES THAT DELIVER EFFECTIVE CHANGE
People and their approach to change
  • Choosing the appropriate leadership style to match the change requirement
  • Enhancing participation with adaptive leadership skills
  • Achieving collaboration and buy-in through motivation
  • Exploring the impact of group dynamics vs. individual contributions
  • Reducing resistance to change with incremental and transformational approaches to change
Using process to deliver quality change
  • What constitutes a best practice approach
  • Highlights of ITIL, Capability Maturity Model (CMM), PMBOK and others
  • Overview of software tools available for managing the change process
  • Evaluating the process benefits and pitfalls for program management, project management and change management
Measuring progress towards the final change outcome
  • Linking measurement to deliverables and the change vision
  • Develop a customized measurement methodology for your organization
  • Creating a balanced people/process performance report card
  • Maintaining dynamic communications throughout the measurement process
LEVERAGING RISK TO DRIVE A CHANGE
Creating a risk/change relationship
  • Supporting a proactive approach to risk
  • Defining the components of risk
  • Using a matrix approach to create a risk/change action plan
Implementing the risk/change action plan
  • Optimizing WIIFM (what's in it for me?)
  • Acknowledging and resolving conflicts to balance the risk/change relationship
ACHIEVING SUCCESSFUL CHANGE THROUGH EFFECTIVE COMMUNICATION
Reducing resistance to change
  • Cascading the change vision and rationale throughout the organization
  • Translating the vision to day-to-day deliverables
  • Closing the loop and utilizing feedback
Barriers to effective communication
  • Overcoming negative stereotypes
  • Personalizing the change message
DEVELOPING A CUSTOMIZED APPROACH TO MANAGING CHANGE
  • Reviewing current change practices in your organization
  • Identifying the opportunities to improve the management of change
  • Selecting the right tools and techniques to create an integrated change toolkit